Contacting us: Difference between revisions

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==Students==
We kindly ask you to communicate questions and problems through the LSDF helpdesk system. Entering a ticket will ensure the right people will answer as fast as possible. Please request an account or register your DN at the following page: [https://helpdesk.lsdf.kit.edu LSDF Ticketing system]
[[Studentische Arbeiten am SCC | '''<span style="color: red">Interested to work with us on state of the art large scale data and analysis? Click this.''' </span>]]


==Users==
We kindly ask you to communicate questions and problems through the [https://helpdesk.lsdf.kit.edu/ LSDF Ticketing System]. Submitting a ticket ensures the right people will answer as fast as possible. For sending tickets you have to [https://helpdesk.lsdf.kit.edu/index.php?mode=register register at the LSDF Helpdesk]. Note that you can also register your ''Grid Certificate DN'' (X509 certificate subject or Distinguished Name), which will avoid you the log-in step.

<br>
Announcements, problems, downtimes and news flashes are sent to mailing lists:
Announcements, problems, downtimes and news flashes are sent to mailing lists:


* '''lsdf@lists.kit.edu''' high level announcement list for all LSDF users: [https://www.lists.kit.edu/wws/subscribe/lsdf subscribe lsdf] '''(moderated list)'''
* '''lsdf@lists.kit.edu''' High level announcements for all LSDF users (moderated list): [https://www.lists.kit.edu/wws/subscribe/lsdf subscribe to lsdf]

⚫
* '''lsdf-dis-announce@lists.kit.edu''' Announcements of system downtimes and changes (moderated list): [https://www.lists.kit.edu/wws/subscribe/lsdf-dis-announce subscribe to lsdf-dis-announce]

<br>
Discussions and technical talk:


* '''lsdf-dis@lists.kit.edu''' Technical discussions of the LSDF [https://www.lists.kit.edu/wws/subscribe/lsdf-dis subscribe lsdf-dis] '''(open list)'''
* '''lsdf-dis@lists.kit.edu''' Technical discussions on the LSDF (moderated list): [https://www.lists.kit.edu/wws/subscribe/lsdf-dis subscribe to lsdf-dis]


* '''lsdf-dis-announce@lists.kit.edu''' Announcements of system downtimes and changes. [https://www.lists.kit.edu/wws/subscribe/lsdf-dis-announce subscribe lsdf-dis-announce] '''(moderated list)'''
* '''lsdf-devel@lists.kit.edu''' For developers of LSDF software and tools (moderated list): [https://www.lists.kit.edu/wws/subscribe/lsdf-devel subscribe to lsdf-devel]


<br>
⚫
* '''lsdf-scc@lists.kit.edu''' Generic list for questions and answers. SCC Staff only.
Staff only:


⚫
* '''lsdf-scc@lists.kit.edu''' Internal communications. SCC Staff only.
⚫
* '''lsdf-devel@lists.kit.edu''' List for developers of LSDF software and tools. [https://www.lists.kit.edu/wws/subscribe/lsdf-devel subscribe lsdf-devel] '''(moderated list)'''


* '''bwlsdf@lists.kit.edu''' Announcements of LSDF Service for Baden-Wuerttemberg.
* '''bwlsdf@lists.kit.edu''' Announcements for LSDF Services in Baden-Wuerttemberg.

Latest revision as of 12:58, 5 November 2014

Students

Interested to work with us on state of the art large scale data and analysis? Click this.

Users

We kindly ask you to communicate questions and problems through the LSDF Ticketing System. Submitting a ticket ensures the right people will answer as fast as possible. For sending tickets you have to register at the LSDF Helpdesk. Note that you can also register your Grid Certificate DN (X509 certificate subject or Distinguished Name), which will avoid you the log-in step.


Announcements, problems, downtimes and news flashes are sent to mailing lists:

  • lsdf@lists.kit.edu High level announcements for all LSDF users (moderated list): subscribe to lsdf


Discussions and technical talk:


Staff only:

  • lsdf-scc@lists.kit.edu Internal communications. SCC Staff only.
  • bwlsdf@lists.kit.edu Announcements for LSDF Services in Baden-Wuerttemberg.
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