hidden:How to report Incidents and Downtimes

From Lsdf
Revision as of 15:15, 15 August 2018 by Ressmann (talk | contribs) (Created page with "A downtime or an service incident will be announced to the user via: https://cmdb.scc.kit.edu/ In case of a '''planned downtime''' choose: -> ''Change Management'' on the r...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigationJump to search

A downtime or an service incident will be announced to the user via:

https://cmdb.scc.kit.edu/

In case of a planned downtime choose:

-> Change Management on the right hand side

-> then RFC erstellen


In case of an incicent choose:

-> Incident Management

E-Mails will be sent by:

 support-bwarchiv@lists.kit.edu

E-Mails will be sent to:

 users-bwarchiv@lists.kit.edu 
 

Example E-Mail:


 SCC-WARTUNG/-MAINTENANCE
 (english version below)
 WAS:
 bwDataArchiv: Aktualisierung der Systeme - bwDataArchiv nicht verfügbar 
 WANN:
 16.01.2018 13:00:00 bis 
 16.01.2018 15:00:00
 BETROFFEN:
 Service: bwDataArchiv - Langfristige Datenarchivierung für wissenschaftliche Daten - https://www.rda.kit.edu/
 AUSWIRKUNG:
 Der Dienst bwDataArchiv wird im angegebenen Zeitraum nicht durchgängig zur Verfügung stehen.
 BESCHREIBUNG:
 Die Systeme des Dienstes bwDataArchiv werden aktualisiert.
 KONTAKT:
 bwDataArchive Team
 support-bwarchiv@lists.kit.edu
 Bitte kommunizieren Sie diese Informationen ggfs. in Ihrer Organisation. 
 Weitere aktuelle Meldungen finden Sie unter https://www.scc.kit.edu/servicedesk/meldungen.php.
 Wir bedauern die Unannehmlichkeiten, die sich möglicherweise für Sie daraus ergeben und bitten um Ihr Verständnis. 
 Mit freundlichen Grüßen
 Ihr bwDataArchive Team
 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
   english
 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
 bwDataArchive downtime notification
 Dear scientists, data managers and customers of the bwDataArchive Service,
 due to important maintenance work the archive storage system HPSS at
 KIT/SCC will be unavailable for the following time period:
   Downtime: Tuesday, January 16th, 2018 from 1:00 pm to 3:00 pm.
 During that time you won't be able to access your archived data or to
 transfer data to the archive. Please ensure that no data transfers are
 running by this time. All opened SFTP / GridFTP sessions will be stopped
 by the bwDataArchive team.
 We will inform you as soon as the system is online again.
 If you have any questions please do not hesitate to contact us.
 Support: support-bwarchiv@lists.kit.edu
 We apologize for any inconvenience this may cause you and appreciate
 your understanding.
 your bwDataArchive team
 support-bwarchiv@lists.kit.edu